Contact & Policies

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Customer Service & Communication Policy

• We aim to respond to all enquiries within 24 hours (Monday–Friday).

• Messages received after business hours will be answered the next working day.

• Weekend and holiday messages are handled on the next business day.

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Returns & Refunds Policy

• Returns must be completed before any refund or replacement can be issued.

• Partial refunds are not available for items that customers choose to keep.

• If a customer decides to repair or modify an item, the sale is considered final.

• Items must be returned in their original condition for assessment.

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Warranty & Faulty Items

If you believe your item is faulty, please contact us within 7 days of receiving it.

We may request photos or video to help assess the issue.

Please note:

• Repairs carried out by the customer or third parties are done at the customer’s own discretion.
• Once an item has been opened, altered, or repaired, it is no longer eligible for return, refund, or replacement.

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Respectful Communication Policy

We are committed to providing friendly, helpful service.

In return, we expect communication to remain respectful.

• We do not engage in repeated or demanding messages.

• Abusive, aggressive, or disrespectful communication will result in the conversation being closed.

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Final Decision Policy

Once a resolution has been provided according to our policies, the matter is considered closed.

We do not enter into extended negotiations beyond the final decision.